On-Course Bookmakers in Queensland: Licensed Operators and Your Rights

Who regulates on-course bookmakers in Queensland

On-course bookmakers in Queensland field under licences issued in the state's racing framework. Racing integrity and licensing are overseen by the Queensland Racing Integrity Commission (QRIC), while wagering regulation and licensing conditions sit within the responsibilities of the relevant Queensland Government agencies, including the Office of Liquor and Gaming Regulation (OLGR). Bookmakers who take bets at a race meeting must hold a current bookmaker's licence and field in accordance with the rules that apply at that venue and code (thoroughbred, harness or greyhound).

The bookmakers listed on this page — including Ann Bode, Campbell McMurtrie, Damien Joyce, K Elliot, N Smith, Parlay 888 Pty Ltd, Peter Laird, Russell Hess, Benjamin Kenneth Krahe, Chris Round, Ken Ferres and Owen Bradley — are recorded here as Queensland operators. We do not publish product-level details we cannot verify. Always confirm any specific licence, status or condition directly with the relevant regulator.

How to verify a licence

Before you bet with any bookmaker, confirm they are currently licensed:

• Check the bookmaker's licensing status with QRIC or the relevant Queensland regulator.
• For online and telephone wagering more broadly, the Australian Communications and Media Authority (ACMA) maintains information on regulated interactive wagering services in Australia and runs a website-blocking program for illegal offshore operators. If you cannot confirm a service is licensed in an Australian jurisdiction, do not use it.
• Ask the bookmaker for their licence details and cross-check them with the regulator rather than relying on signage or a website alone.

This register does not list, link to or describe unlicensed or offshore operators. If in doubt, refer to ACMA.

How on-course bookmakers operate for customers

On-course bookmakers traditionally take bets in person in the betting ring at a race meeting. Some also hold approvals to take bets by telephone or through an online platform, but the products and channels available differ from operator to operator. Do not assume a bookmaker offers a particular channel — ask them directly.

Factual features that can differ between operators include:

• Where and how you can bet — on-course only, or also by phone or online where separately approved.
• Deposit and withdrawal methods — cash on-course, and for account-based betting, the electronic payment methods each operator supports and any processing times.
• Identity verification — Australian anti-money-laundering law requires wagering account providers to verify a customer's identity. If you open an account, expect to provide identification. On-course cash betting operates differently, but account-based betting requires verification before you can withdraw.
• Bet acceptance and limits — bookmakers may decline or limit bets. Whether and how a minimum bet guarantee applies depends on the code, venue and the rules in force for that meeting; these arrangements are set by racing authorities rather than the individual bookmaker. Ask about the minimum bet rules that apply at the meeting you attend.

Products, markets and available bet types vary. This page does not quote prices, describe promotions, or make recommendations.

Consumer protections and how to complain

If you have a dispute with a Queensland on-course bookmaker — for example about a bet settlement, a payment, or account handling — the general pathway is:

1. Raise it with the bookmaker first. Keep records: date, time, venue, bet details, receipts or screenshots, and any staff you dealt with.
2. Escalate to the regulator if it is not resolved. Wagering and integrity complaints in Queensland can be directed to QRIC or the relevant Queensland Government agency, depending on the nature of the issue.
3. Note that time limits apply. Complaint windows differ by jurisdiction. For example, wagering licensed in the Northern Territory generally has a 60-day window to lodge a complaint with that regulator. If any part of your bet was placed with a service licensed in another jurisdiction, check the specific time limit that applies there and act promptly.

Because a single operator may hold approvals in more than one jurisdiction, confirm which regulator handles your particular complaint before you lodge it.

Questions to ask before opening an account

• Which regulator licenses you, and what is your current licence status?
• Which channels can I bet through — on-course, phone, or online?
• What identity documents do I need, and how long do withdrawals take?
• What are the minimum bet rules at this meeting, and when can bets be declined or limited?
• What is your complaints process, and which regulator do I escalate to if we cannot resolve it?
• What responsible gambling tools are available to me?

Betting responsibly

Gambling is a form of entertainment and carries financial risk; it is not a way to make money. You can set deposit limits where account-based betting is offered, and you can register with BetStop — the National Self-Exclusion Register to exclude yourself from Australian-licensed online and phone wagering services. For free and confidential support, call 1800 858 858 or visit gamblinghelponline.org.au. This information is for people aged 18 and over.