Operators with significant confirmed cases of misconduct — regulator findings, court outcomes, licence suspension or cancellation, or substantiated non-payment.
Criteria
How an operator ends up on this list
An operator appears on the avoid list only for significant misconduct confirmed by a regulator, court or the operator's own admission — never allegations alone.
Qualifying matters include regulator findings, court outcomes, licence suspension or cancellation, and substantiated non-payment of customers.
Every entry is reviewed by the Bureau before listing and carries its dated, sourced evidence.
Where a finding is a licensee-level one, it applies to every brand that licensee operates — a punter cannot tell from the branding that several books are the same licensed company with the same conduct record.
Where a regulator's decision is under appeal or review, the entry says so. The finding still stands until it is set aside.
Operators can respond: contact hello@bureauofbookmaking.com.au. Entries are removed when the underlying matter is fully resolved.
2024-04-02The Victorian Gambling and Casino Control Commission fined MintBet $100,000 for accepting bets from an individual displaying indicators of distress that may be related to problem gambling, and for failing to have appropriate systems in place to help ensure vulnerable individuals do not experience a loss of control from their gambling. The finding is against Mintsports Pty Ltd, the licence holder for this brand, so it applies to every brand operating under that licence. The VGCCC records that its decision to take disciplinary action is currently before VCAT for review. (VGCCC)
“On 2 April 2024, the Victorian Gambling and Casino Control Commission fined MintBet $100,000 for accepting bets from an individual displaying indicators of distress that may be related to Problem Gambling and failing to have appropriate systems in place to help ensure that vulnerable individuals do not experience a loss of control from their gambling.”
2024-04-02The Victorian Gambling and Casino Control Commission fined MintBet $100,000 for accepting bets from an individual displaying indicators of distress that may be related to problem gambling, and for failing to have appropriate systems in place to help ensure vulnerable individuals do not experience a loss of control from their gambling. The finding is against Mintsports Pty Ltd, the licence holder for this brand, so it applies to every brand operating under that licence. The VGCCC records that its decision to take disciplinary action is currently before VCAT for review. (VGCCC)
“On 2 April 2024, the Victorian Gambling and Casino Control Commission fined MintBet $100,000 for accepting bets from an individual displaying indicators of distress that may be related to Problem Gambling and failing to have appropriate systems in place to help ensure that vulnerable individuals do not experience a loss of control from their gambling.”
2024-04-02The Victorian Gambling and Casino Control Commission fined MintBet $100,000 for accepting bets from an individual displaying indicators of distress that may be related to problem gambling, and for failing to have appropriate systems in place to help ensure vulnerable individuals do not experience a loss of control from their gambling. The finding is against Mintsports Pty Ltd, the licence holder for this brand, so it applies to every brand operating under that licence. The VGCCC records that its decision to take disciplinary action is currently before VCAT for review. (VGCCC)
“On 2 April 2024, the Victorian Gambling and Casino Control Commission fined MintBet $100,000 for accepting bets from an individual displaying indicators of distress that may be related to Problem Gambling and failing to have appropriate systems in place to help ensure that vulnerable individuals do not experience a loss of control from their gambling.”
2026-07-27The Northern Territory Wagering Commission fined Bet Nation owner Amused Australia $38,556 for breaches of responsible gambling obligations and marketing rules, and ordered repayment of $30,161 to a customer after finding the bookmaker failed to adequately respond to signs of gambling harm and continued sending promotional messages after an unsubscribe request. (The Straight)
“The Northern Territory Wagering Commission has fined Amused Australia, the owner of bookmaker Bet Nation, a total of $38,556 and demanded its repay over $30,000 in bets to a customer.”
2026-01-29The ACMA concluded an investigation finding that BetChamps failed to comply with gambling self-exclusion rules designed to protect consumers who registered with BetStop. BetChamps was issued a formal warning by the ACMA, with the regulator noting that failure to comply with self-exclusion rules in the future may result in stronger enforcement action including Federal Court proceedings. (ACMA)
2026-07-27The Northern Territory Racing and Wagering Commission fined Amused Australia Pty Ltd — the licensee that operates this brand — $38,556 for breaches of responsible gambling obligations and marketing rules, and ordered it to repay $30,161 to a customer, after finding it failed to adequately respond to signs of gambling harm and continued sending promotional messages after an unsubscribe request. The finding is against the licence holder, so it applies to every brand operating under that licence. (The Straight)
2023-02-217NEWS reported that BetDeluxe was fined $50,172 by the Australian Communications and Media Authority for sending more than 800,000 text messages lacking sender contact details and 100,000 without unsubscribe notices. The company accepted a two-year court undertaking to review marketing practices and must provide compliance reports to the regulator. (7NEWS)
“Owner Noah Rose paid the $50,172 fine after admitting his company sent more than 800,000 texts that didn't contain the sender's contact details, and another 100,000 that didn't have an unsubscribe notice.”
2026-07-27The Northern Territory Racing and Wagering Commission fined Amused Australia Pty Ltd — the licensee that operates this brand — $38,556 for breaches of responsible gambling obligations and marketing rules, and ordered it to repay $30,161 to a customer, after finding it failed to adequately respond to signs of gambling harm and continued sending promotional messages after an unsubscribe request. The finding is against the licence holder, so it applies to every brand operating under that licence. (The Straight)
2026-01-29The ACMA concluded an investigation finding that Betfocus breached gambling self-exclusion rules designed to protect consumers registered with BetStop. The ACMA issued a remedial direction requiring Betfocus to commission an independent audit of its systems and implement any resulting recommendations, with failure to comply constituting an offence subject to civil penalties. (ACMA)
2026-07-27The Northern Territory Racing and Wagering Commission fined Amused Australia Pty Ltd — the licensee that operates this brand — $38,556 for breaches of responsible gambling obligations and marketing rules, and ordered it to repay $30,161 to a customer, after finding it failed to adequately respond to signs of gambling harm and continued sending promotional messages after an unsubscribe request. The finding is against the licence holder, so it applies to every brand operating under that licence. (The Straight)
2026-07-27The Northern Territory Racing and Wagering Commission fined Amused Australia Pty Ltd — the licensee that operates this brand — $38,556 for breaches of responsible gambling obligations and marketing rules, and ordered it to repay $30,161 to a customer, after finding it failed to adequately respond to signs of gambling harm and continued sending promotional messages after an unsubscribe request. The finding is against the licence holder, so it applies to every brand operating under that licence. (The Straight)
2026-08-19A class action has been filed against Entain (Ladbrokes' parent company) alleging its Fast Code in-play betting system breached Australia's Interactive Gambling Act 2001. Entain denies the allegations and is defending the case, with customers automatically included unless they opt out by October 8. (The Straight)
“The class action, being run by Maurice Blackburn, alleges Entain's Fast Code system for placing in-play bets on sporting events was unlawful. Entain denies the allegations and is defending the case.”
2026-05-06The ACMA found that Entain (parent company of Ladbrokes) breached national self-exclusion rules by opening accounts and providing wagering services to more than 500 people registered with BetStop, and failing to close accounts for self-excluded customers. Entain has entered into a court-enforceable undertaking requiring an independent review of its compliance systems, with failure to comply potentially resulting in court-ordered financial penalties. (ACMA)
“The ACMA found that Entain opened accounts for and provided wagering services to people registered with BetStop – the National Self-Exclusion Register™. The company also failed to close wagering accounts for self-excluded customers.”
2024-11-19A Northern Territory Racing and Wagering Commission investigation found that Ladbrokes was within its rights to deny a $30,000 withdrawal to an account holder it determined was operating a "bowler account" in breach of terms and conditions, with the regulator noting it was "plausible that the complainant's Ladbrokes' betting account was likely on the balance of probabilities to have been funded and/or operated by a person who was not the complainant." (The Straight)
“In deciding whether the bets placed by the successful punter were lawful, the Northern Territory Racing and Wagering Commission (NTRWC) says Ladbrokes was within its rights to deny a withdrawal request.”
2026-01-29The ACMA concluded an investigation finding that LightningBet failed to comply with gambling self-exclusion rules designed to protect customers registered with BetStop. The ACMA issued a remedial direction requiring LightningBet to commission an independent audit of its systems and implement any resulting recommendations. (ACMA)
“The ACMA has issued remedial directions to each of Betfocus, LightningBet and TempleBet. Under these remedial directions each of the providers will be required by law to commission an independent audit of their systems and implement any resulting recommendations.”
2026-07-27The Northern Territory Racing and Wagering Commission fined Amused Australia Pty Ltd — the licensee that operates this brand — $38,556 for breaches of responsible gambling obligations and marketing rules, and ordered it to repay $30,161 to a customer, after finding it failed to adequately respond to signs of gambling harm and continued sending promotional messages after an unsubscribe request. The finding is against the licence holder, so it applies to every brand operating under that licence. (The Straight)
2024-04-02The Victorian Gambling and Casino Control Commission fined MintBet $100,000 for accepting bets from an individual displaying indicators of distress that may be related to problem gambling, and for failing to have appropriate systems in place to help ensure vulnerable individuals do not experience a loss of control from their gambling. The finding is against Mintsports Pty Ltd, the licence holder for this brand, so it applies to every brand operating under that licence. The VGCCC records that its decision to take disciplinary action is currently before VCAT for review. (VGCCC)
“On 2 April 2024, the Victorian Gambling and Casino Control Commission fined MintBet $100,000 for accepting bets from an individual displaying indicators of distress that may be related to Problem Gambling and failing to have appropriate systems in place to help ensure that vulnerable individuals do not experience a loss of control from their gambling.”
2026-08-19A class action lawsuit has been filed against Entain (parent company of Neds) alleging that its Fast Code in-play betting system breached Australia's Interactive Gambling Act 2001. Entain denies the allegations and is defending the case, with customers automatically included in the proceeding unless they opt out by October 8. (The Straight)
“The class action, being run by Maurice Blackburn, alleges Entain's Fast Code system for placing in-play bets on sporting events was unlawful. Entain denies the allegations and is defending the case.”
2026-05-06The ACMA found that Entain, which operates Neds, breached gambling self-exclusion rules by opening accounts for and providing wagering services to people registered with BetStop, and failed to close accounts for self-excluded customers. Entain entered into a court-enforceable undertaking requiring an independent review of its compliance systems, with potential court-ordered financial penalties for non-compliance. (ACMA)
“The ACMA found that Entain opened accounts for and provided wagering services to people registered with BetStop – the National Self-Exclusion Register™. The company also failed to close wagering accounts for self-excluded customers.”
2026-07-27The Northern Territory Racing and Wagering Commission fined Amused Australia Pty Ltd — the licensee that operates this brand — $38,556 for breaches of responsible gambling obligations and marketing rules, and ordered it to repay $30,161 to a customer, after finding it failed to adequately respond to signs of gambling harm and continued sending promotional messages after an unsubscribe request. The finding is against the licence holder, so it applies to every brand operating under that licence. (The Straight)
2026-01-29The Australian Communications and Media Authority (ACMA) found that Picklebet breached self-exclusion rules by allowing an individual on the self-exclusion register to open a new account just two minutes after being notified of their exclusion. ACMA is still determining what action to take against Picklebet. (SMH.com.au)
“In one case, the Australian Communications and Media Authority (ACMA) found that a gambler on the Picklebet platform was allowed to open an account just two minutes after the company was notified, by an industry-wide register, that he had asked to be excluded from gambling.”
2026-01-29The Australian reported that gambling regulator ACMA has completed investigations into Picklebet and rival online bookmakers over gambling safety failures, with Picklebet awaiting notification of its penalty. (The Australian)
2026-01-29The Australian reported that Picklebet is expected to receive a penalty from communications regulator ACMA following investigations into online bookmakers over gambling safety failures, specifically allowing excluded problem gamblers to bet in violation of rules. (The Australian)
2026-01-29The ACMA concluded an investigation finding that Picklebet breached gambling self-exclusion rules designed to protect consumers. The ACMA is currently finalising enforcement action for Picklebet. (ACMA)
“BetChamps was given a formal warning and the ACMA is currently finalising enforcement action for Picklebet.”
2025-01-01An ACMA investigation found that PointsBet Australia Pty Ltd contravened Part 7B of the Interactive Gambling Act — the BetStop National Self-Exclusion Register rules — by sending 508 regulated electronic messages to addresses it was reckless to the fact belonged to a self-excluded individual. The ACMA accepted an enforceable undertaking. (ACMA)
2026-07-27The Northern Territory Racing and Wagering Commission fined Amused Australia Pty Ltd — the licensee that operates this brand — $38,556 for breaches of responsible gambling obligations and marketing rules, and ordered it to repay $30,161 to a customer, after finding it failed to adequately respond to signs of gambling harm and continued sending promotional messages after an unsubscribe request. The finding is against the licence holder, so it applies to every brand operating under that licence. (The Straight)
2025-08-12The Victorian Gambling and Casino Control Commission fined QuestBet $80,000 after finding the bookmaker failed to comply with problem gambling harm minimisation obligations by continuing to accept bets from a customer displaying signs of gambling-related distress, with the regulator describing the company as having 'a concerning culture.' (The Straight)
“The Victorian Gambling and Casino Control Commission issued the hefty penalty after it found that the online operator continued to accept bets from a customer displaying observable signs of gambling-related distress.”
2025-01-01An ACMA investigation found that ReadyBet contravened Part 7B of the Interactive Gambling Act — the BetStop National Self-Exclusion Register rules — including sending 250 regulated electronic messages to addresses it knew belonged to a self-excluded individual. The ACMA issued a remedial direction. (ACMA)
2024-04-02The Victorian Gambling and Casino Control Commission fined MintBet $100,000 for accepting bets from an individual displaying indicators of distress that may be related to problem gambling, and for failing to have appropriate systems in place to help ensure vulnerable individuals do not experience a loss of control from their gambling. The finding is against Mintsports Pty Ltd, the licence holder for this brand, so it applies to every brand operating under that licence. The VGCCC records that its decision to take disciplinary action is currently before VCAT for review. (VGCCC)
“On 2 April 2024, the Victorian Gambling and Casino Control Commission fined MintBet $100,000 for accepting bets from an individual displaying indicators of distress that may be related to Problem Gambling and failing to have appropriate systems in place to help ensure that vulnerable individuals do not experience a loss of control from their gambling.”
2026-07-27The Northern Territory Racing and Wagering Commission fined Amused Australia Pty Ltd — the licensee that operates this brand — $38,556 for breaches of responsible gambling obligations and marketing rules, and ordered it to repay $30,161 to a customer, after finding it failed to adequately respond to signs of gambling harm and continued sending promotional messages after an unsubscribe request. The finding is against the licence holder, so it applies to every brand operating under that licence. (The Straight)
2026-08-09TAB/Tabcorp faced venue withdrawals after it increased weekly fees and lowered commissions under a new retail model, with hotel associations warning that more venues are considering abandoning the operator. (AFR)
“Regional and independent pub owners have cut ties with Tabcorp and removed the company's electronic betting terminals from their venues after it increased weekly fees and lowered commissions, and hotel associations warn that more venues are now looking to follow suit.”
2026-08-04Alliance for Gambling Reform advocate Tim Costello accused TAB of paying for flights and escorts for problem gamblers and asking them about drug use to exploit their vulnerabilities, according to testimony before a Senate Inquiry. A former heavy gambler also alleged that TAB offered him drugs and VIP inducements while identifying him as a problematic gambler. (Letsgohorseracing)
“ALLIANCE for Gambling Reform advocate Tim Costello has accused sports betting giants TAB and Sportsbet of paying for flights and escorts, and also asking problem gamblers what drugs they use in a bid to keep people punting.”
2026-07-22The Australian Communications and Media Authority (ACMA) confirmed that TAB agreed to pay AU$2.7m after an investigation uncovered repeated failures to comply with Australian marketing and consumer rights regulations. (SBC News)
“The **Australian Communications and Media Authority (ACMA)** confirmed that TAB had agreed to pay more than AU$2.7m after an investigation uncovered "repeated failures to comply with [cons”
2026-07-22The Australian Communications and Media Authority (ACMA) found that TAB breached spam and telemarketing laws on multiple occasions between February 2024 and June 2025, resulting in a $2.7 million penalty. The regulator identified serious compliance failures including 351 calls to Do Not Call Register numbers, 82 calls outside permitted hours, and nearly 4,000 calls without proper caller identification, as well as over 217,000 marketing emails and SMS to unsubscribed customers. (Cyber Daily)
“Tabcorp Holdings has paid more than $2.7 million in penalties after the Australian Communications and Media Authority (ACMA) found the wagering firm breached spam and telemarketing laws on multiple occasions.”
2026-07-22The Australian Communications and Media Authority (ACMA) fined TAB AU$2.7 million for telemarketing and spam breaches, including unlawful calls to customers on the Do Not Call Register and over 217,000 unsolicited marketing messages to unsubscribed customers between February 2024 and June 2025. (Casino.org)
“An ACMA investigation found that TAB made telemarketing calls to 351 VIP customers on Australia's Do Not Call Register without their consent. Eighty-Two calls were made to customers outside permitted hours, and nearly 4,000 calls were made without TAB properly identifying itself as the caller or stating the purpose of the call.”
2026-07-21TAB paid $2.7 million in penalties after the Australian Communications and Media Authority (ACMA) found the wagering operator breached spam and telemarketing regulations. (Mediaweek)
2026-07-21The Australian Communications and Media Authority (ACMA) found that Tabcorp Holdings Limited (TAB) breached spam and telemarketing laws between February 2024 and June 2025, resulting in penalties of $2.7 million. The ACMA also imposed a court-enforceable undertaking requiring TAB to conduct an independent review of its telemarketing systems and provide regular compliance reports. (ACMA)
2026-01-29An ACMA investigation found that David Ian McLauchlan, trading as TempleBet Wagering, contravened Part 7B of the Interactive Gambling Act — the BetStop National Self-Exclusion Register rules — including opening a wagering account for a registered individual. The ACMA issued a remedial direction. (ACMA)
2025-01-01An ACMA investigation found that Ultrabet Pty Ltd contravened Part 7B of the Interactive Gambling Act — the BetStop National Self-Exclusion Register rules — including sending regulated electronic messages to an individual after they had registered with the National Self-Exclusion Register. The ACMA accepted an enforceable undertaking. (ACMA)
2025-05-21The Australian Communications and Media Authority (ACMA) fined Unibet's parent company Betchoice Corporation $1,014,120 for over 100,000 contraventions of the Interactive Gambling Act, including failure to close the betting accounts of 954 customers who had registered for self-exclusion with the National Self-Exclusion Register. (The Straight)
“The Australian parent company of online wagering platform Unibet has been fined more than $1 million over its failure to close the betting accounts of almost 1000 customers who had registered for self-exclusion.”
2019-04-23Racing NSW seized the phone and laptop of Unibet's Australian head of bookmaking Phil Moyes as part of an investigation into whether he was involved in betting manipulation and integrity violations alongside former Tabcorp trading manager Sally Snow and her husband Nathan. (SMH.com.au)
“Stewards are understood to now be investigating whether Moyes was involved in similar activity at Unibet in his role as the head of bookmaking at the online gambling operation.”
2026-07-27The Northern Territory Racing and Wagering Commission fined Amused Australia Pty Ltd — the licensee that operates this brand — $38,556 for breaches of responsible gambling obligations and marketing rules, and ordered it to repay $30,161 to a customer, after finding it failed to adequately respond to signs of gambling harm and continued sending promotional messages after an unsubscribe request. The finding is against the licence holder, so it applies to every brand operating under that licence. (The Straight)
Every entry above is reviewed by the Bureau before listing and shows its dated, sourced evidence. If you represent a listed operator, you can respond at hello@bureauofbookmaking.com.au — entries are removed when the underlying matter is resolved. See how the lists work.
This list is consumer-protection information, not betting advice — we publish no inducements, odds or tips. Gambling can be harmful. For free and confidential support call 1800 858 858 or visit gamblinghelponline.org.au.
